Lance Prebble, Direct Marketing Services Ltd Dear Jamie,
It would be an absolute pleasure to have my testimonial published on your website, as you are fully aware we have a ‘cash with order’ business model, some time ago we decided to offer our customers personal credit facilities. After researching the marketplace, we could not find a ‘one stop’ solution for our proposed credit offering. The complex nature of the offer and the high standards of service we required were not freely available and considered by the existing players as too niche and would incur significant set up and management charges that in turn would have increased the cost of the entire project.
Your fully managed package that combined direct debit management, credit control and debt recovery was exactly what we were looking for. The flexibility within the package allowed us to focus on selling without worrying that our customers were being inundated by contradictory paperwork from several different sources or charged unreasonable amounts should they have problems with repayment. The monthly reporting process is concise and easy to understand they enabled us to monitor the lifecycle of specific customer demographics and media responses.
As you know, the test phase was considered a success and we are now considering rolling out the credit offering to all our customers. We believe that the professional manner in which you have dealt with our customers has given further credibility to the offer. Particularly the way in which you handle the overdue accounts as your approach is one of understanding and consideration for the customer’s circumstances and we believe that this approach was the determining factor on the incredibly low level of non-recovery.
Thanks for your Support
Kind Regards
Lance Prebble
Marketing Director
Direct Marketing Services Ltd
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