Peter Pinto, Seeshell Productions Ltd
I bought a car direct from a used specialised dealer, having had many discussions with him on the phone and paid for it by debit card with the promise that if it was delivered & not to my complete satisfaction there would be a complete refund, no questions asked.
A few days later a driver delivered the car, & within minutes I realised it was nothing like the condition as described by the dealer. I was on the phone to them immediately & after a lengthy discussion, they finally agreed to refund me. This was where my nightmare began.
I spent the next month ringing them EVERY day morning & afternoon asking to speak to someone & all they ever did was take my number & promise to call me back. By the 30th day I was at the end of my tether, so I contacted CCS who took all the details of the situation, & then clearly explained the options open to me and recommended a course of action.
Unbelievably, within TWO days of that discussion, the monies were paid back directly into my account; this was after 30 days of chasing the dealer, contacting my bank, and writing them letters. I am absolutely amazed at how quickly CCS managed to get my money back, with what seemed like such little fuss.
As a director of a company, I have to deal with many suppliers, & CCS’s service has been second to none, from the very first contact, to completion of my business with them.
I cannot recommend them highly enough, & would use them again without hesitation.
Peter J. Pinto
SeeShell Productions ltd.
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